Went into dealship needing assistance with my phone it would not pair with my Bluetooth ,was introduced to Vanessa Rizzi had several other questions also with Acuralink , she took time to explain how it worked and printed materials for reference, all with a calm demeanor and pleasant smile thanks. Vanessa
I had a great experience at McGrath Acura Downtown Chicago! Vanessa was a great delivery specialist! Travis took the time out to explain everything I needed. Thank again guys!
I BOUGHT MY FIRST BRAND NEW CAR AT THIS DEALERSHIP AND THE EXPERIENCE WAS AMAZING! I HAD A SALES GUY SHOW ME EVERYTHING AND ACTUALLY TOOK THE TIME AND EXPLAINED EVERYTHING. THEN I HAD A YOUNG LADY NAMED VANESSA SHOW ME HOW TO USE THE CAR! IT WAS AMAZING SO MANY FEATURES I WOULD OF NEVER KNOWN ABOUT! Read More...
Great experience love the way Thomas Whitfield took care of us and would recommend anyone to go and see him great customer service and love the way he took care of me
Sam Villa was very helpful and a pleasure to work with. I came in from out of state, and he helped me get as much done on purchasing the vehicle as he could on the phone before our appointment at the dealership. The dealership is quite nice as well... definitely not your typical used car lot. Overall, very pleased with the service and environment, will consider for future purchases for sure.
Spectacular experience. We went last week at 5:55 pm just five minutes before they closed and we were received by Patrick, who is the salesman. We were interested in the Acura TLX, Patrick was very nice, kind and polite in showing us the car and take it for a test drive. He explained all the feature. Late very late night we finally decided to take the car, we really appreciate the patience of Patrick who spent with us all the time answering all the question and doubts about the car and payment. Over all the place is really nice, with professional people working on it. the finance Pete was very helpful to make us decide the term of the lease and the payments that best match with our needs, he was kind and nice as well without rushing us or being rude as it happened with us at another dealer. Pete explained everything and was clear about the payments and the terms, we appreciate his honesty.
The guys over there were superior. Spiro and Vanessa were great to work with and thought the service was unparalleled with any other dealership that I have dealt with in the past.
Great service, beautiful sales floor, nice associates. We didn't end up buying a car during our visit, but perhaps some day.
To put it simply, it was a great experience from start to finish. My fiance and I were pretty much already decided on the 2017 RDX even before we even got to the dealership. That being said, we hadn't sorted out the details, i.e. color, options, and such. Thomas, our sales person, was patient friendly and beyond helpful. We found the perfect match for both of our tastes. They gave us a great price for our trade-in. Thanks to Vanessa, our Gadget and Feature Trainer Extraordinaire (that's not her title, but it should be) we both left not just being excited about our new vehicle, but also comfortable with how everything works. (and trust me there's plenty to learn)Thank you McGrath Acura downtown, and especially Thomas & VanessaThis is our first Acura, but definitely not our last
On Tuesday I went in to the dealership, planning on leasing a RDX. (Have been wanting one for a while!) Shortly after I walked in, Thomas (salesman) approached me and asked if he could assist me. He was very nice, had a big smile while we chatted and I made me feel instantly comfortable. I told him what I was looking for and he didn't miss a beat. Soon we were test driving a RDX. Once we returned to the dealership, we started on the paper work. We chatted about current events while he worked on getting me in my new car. He really made me feel very relaxed while I was in there which is a HUGE plus as I get very nervous with this sort of thing. I don't really know much about cars or how to talk "shop". Last time I purchased a car, it was such a long process and took almost 6 hours. Thomas had everything sorted for me in about 3 hours. Once Thomas and I were finished he walked me over to finance and introduced me to Rick. Now, the last two times I purchased a car, (not McGrath dealership) I had really bad experiences with the Fiance employees. They were not nice all. Very grumpy. I remember one didn't look me in the eye the entire time. This was not the case with Rick. Rick was an absolute joy to work with. He looked me in eyes when we spoke, he smiled and we were even laughing in his office. He had all the finance paperwork/ contract ready for me when we met. Past experience were just filled with awkward silences but Rick and I laughed and talked like we were old friends. I half expected to feel like I was imposing on the staff just by being there, as I had at other dealerships. When Rick and I were finished with our business he introduced me to Vanessa, who was waiting near Rick's office to greet me. Vanessa shook my hand, smiled and congratulated me on my new car. She said she would be showing me how to use all the new features. This was amazing because let me tell you, my last car, did NOT have all the features the RDX does. She opened the driver side door for me gestured for me to get in. I swear I had a cheesy smile on my face when she did that! Vanessa was awesome. She went over the handbook and manuals for the car. She helped me set up my phone and enter some destinations in the GPS. We walked through how to set preferences/settings for the locks and lights. When Vanessa told me about the driver 1 and driver 2 keys and how they save personal settings, I think i actually squealed with glee. (lets keep that between you and me!). I truly did not expect to have such a wonderful experience buying a car. Everyone was so professional and kind. They were fast but at no time did I feel rushed or like they wanted to "get me out of there already". I would absolutely recommend McGrath Acura to any friends in the market for a new car! BRAVO, Thomas, Rick & Vanessa!