Sam was awesome! Thanks for all your help!!
I had a great experience at McGrath Acura. Sam Melki was a great sales rep. He fullfiled all my needs he is super nice and made sure I got everything I needed. Also Carlos Rangel, our service consultant was very nice and helpfull, he made sure everything was 100% perfect. I'm so happy that I bought my car from this dealer!
I came for a concern-about my car and Sam And Jeff helped me even tho they were closing!! And show me a new thing i didnt even know about my TLX! They are awesome highly recommend them! Super friendly!
I recently purchased an SUV from this McGrath Acura location and was pretty surprised with the treatment that I received. As soon as I walked in I was addressed by Sam. He is friendly, knowledgeable, and pleasant to deal with. Throughout the process he was patient and helpful. He made sure that I walked out with everything that I needed. I would highly recommend him as a go-to salesman at this location. Also, I would like to thank Ari from the finance department. She made sure my concerns were addressed and answered all of my questions. She was friendly and quick without making me feel rushed nor did she prolong the process.
Sam made the car buying experience truly great. Great advice and very patient and made sure we were completely satisfied and comfortable before we left. Would highly recommend and will definitely be returning when in the market again for a car!
First and foremost, I would like to thank you for everyone here that made my car buying experience that much more enjoyable especially at a dealership. Coming from a woman's point of view to be exact, we as women can be pawn in a Male dominated world but on May 31st, 2019 this dealership right here have change my perspective. To the all the managers and especially Al Mondello, thank you for your response to all my emails and calls as frivolous or as urgent it can be. I appreciate you going the extra mile and honoring your words to me. Guillermo Perez, you are a gentleman, you made my buying experience that much more enjoyable. From now on I would not stray from Acura because of it reliability and most of all this dealership. Customer service was or is extraordinary, they called and check in on you to see how you are enjoying your purchase. If I need to purchase a vehicle again, I will definitely go back to them. This is my experience, and I cannot vouched for anyone else. Thank you again McGrath Acura of Downtown, for being considerate, a pleasure and pleasant experience with you.
I waited a week later to write my review. Initially, I was a bit leery going to McGrath for my purchase. However, the staff really made things better and I am happy I chose them because they really took good care of me. I had no idea car buying was timely and draining. Jeff, my salesman was very nice and knowledgeable about the car and its features. I like how he followed up to all of my questions after the purchase. The manager Tye is extremely professional and assisted in ensuring I left the dealership with a smile (even days later when I called about issues I thought the car had but didn't LOL). Bill, the paper guy was nice and good when it came to the add on options, explaining why things were beneficial or not, and just ensuring that the long part of document signing did not feel as painful late at night. I got a call from the dealership regarding a recall they wanted to schedule for me this past Saturday. I got there early am and everyone was so nice and friendly in the service department! Kevin helped me out and assisted with providing me a loaner as my car was serviced. When I returned, I had lots of shopping bags and a car seat that needed to go in my car. Without asking, Jason just began helping me, which really made me smile because my hands were full with a toddler! Service was just exceptional! The waiting areas were nice and clean and welcoming. Even better, they washed my car for me! I am happy with my car purchase and pleased with it's staff.
My girlfriend and I had an amazing experience with McGrath Acura. Our sales professionals Sam Melki and Tye Lee were amazing and were able to help us meet every single one of our needs. We will definitely be taking our business to Sam in the future! #SamIsTheMan
We had a good experience with this dealer. Helpful, willing to negotiate and match the price.